WORKPLACE PRODUCTIVITY DYNAMIC TRAININGIN CFAS^TM IT

Workplace Productivity Dynamics (WPD) is an office productivity training program poised to enhance competence, skills and general productivity levels of employees in an organization.

Efficiency at the workplace is not about hard work, but a function of working smart, using the relevant skills and competencies to achieve organizational goals and objectives.

The acceptable standard of competence and skills are often not inherent but can be acquired through learning. Competence and skills acquisition will enable best practices at the workplace, as obtained in developed countries to meet International Standards of productivity and efficiency.

Workplace Productivity Dynamics (WPD) will deliver the relevant skills and competence to enable these and more. This program is well suited for administrative secretaries, administrative managers, receptionist, customer service officers, front desk officers, sales representatives etc.

MODULE 1: Business Communication Series
• Verbal & Non-Verbal Communication In Business
• Business Communication Skills
• Written Communication
• Presentation Skills
• Time Management

MODULE 2: Customer Relationship Management Series
• Developing a Customer-Centric Mindset
• Types of Customer
• The Benefits of Customer Service Management

MODULE 3: Business Organization Series
• Business Organization
• Types of Business Organizations
• Organizational Structures
• Human Resources management
• Human resources Planning
• Conflict Management
• Causes of Conflict
• Conflict Resolution
• Self-Awareness and Conflict Communication Skills

MODULE 4: Financial Management Series
• Evaluating Financial Performance
• Financial Planning & Forecasting
• Strategic Planning
• Managing Cash Flow
• Risk Management
• Competitive Intelligence
• Managing Projects